REFUND POLICY

A legal disclaimer

At MTVFC1, we are committed to providing high-quality products and ensuring customer satisfaction. However, please note that all sales are final, and we do not offer refunds or exchanges unless the product is damaged upon delivery.

Damaged Products:

If you receive a damaged product, please contact us within [7] days of receiving your order. To be eligible for a refund or replacement, you must provide photographic evidence of the damage, including the packaging, within [7] days of receipt.

Exceptions:

Damaged Products: If your product is damaged upon delivery, we will offer a full refund or replacement at no additional cost.
Defective Products: If you receive a defective product, please contact us, and we will work with you to resolve the issue.

Non-Refundable Items:

Customized or personalized items
Products that have been used, altered, or damaged by the customer
Digital products or downloadable content

Refund Process:

Once your refund request is approved, we will initiate a refund to your original method of payment. Please allow [14] business days for the refund to be processed and reflected in your account.

If you have any questions or concerns about our No Refund Policy or the status of your order, please contact us at [info@mtvfc1.com]. Our customer service team is here to assist you and ensure a positive shopping experience.